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The National Institutes of Health (NIH) sought assistance from AirProjects to implement their new food service program.  This project included responsibilities for developing a performance  measurement system, analyzing and monitoring the performance of the new food service contractor, developing contract amendments, developing and analyzing customer satisfaction surveys, reviewing contractor plans and designs for dining center renovations, assisting with the hiring and assimilation of new staff, and tracking sales and customer counts.

Prior to this work, Ann Ferraguto led a multi-year project to analyze all of the retail and food service on the NIH campuses.  The results of this effort led to the development of a new food service master plan for NIH’s Bethesda campus.  This work included developing sales and revenue projections, supportable space, request for proposal documents, leases, industry outreach, proposal evaluations, and lease negotiations.

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©2007-2018 AirProjects, Inc.  •   Alexandria, Virginia  •  Ann Ferraguto, Principal  •  User Agreement